D.SOLUTIONS · PERSONAL SUPPORT
Windows help, step by step.
Windows is slow, an update fails or a program will not start? Get personal troubleshooting support and a clear explanation of the appropriate next steps.
+49 151 5335 6979Free initial assessment · By appointment
Identify the Windows problem
We start with the exact error message and when the problem began. Did something change beforehand, such as an update, new software or a connected device? We check possible causes together before changing settings.
- Investigate Windows updates and error messages
- Work through user accounts and system settings
- Check slow startup and unwanted background applications
- Set up software, printers and other connected devices
Use your PC with more confidence
I explain settings on your own computer so that you can follow the steps. Before changes affecting your files, we discuss your backups. Company devices may require approval from the responsible administrator.
When remote support is possible
For an online session, Windows must start and the computer needs an internet connection. You approve the connection and can end it at any time. If the device will not start or has a hardware fault, we first discuss sensible next steps by phone.
Frequently asked questions
Can you help with Windows 11?
Yes. I can help with using Windows 11, its settings and technical problems. The appropriate steps depend on your device and the particular error message.
Do I need to install anything before the appointment?
We speak first. If remote support is suitable, I explain how to open the TeamViewer module. No previous experience is required.
What should I tell you about an error?
The exact error text, your Windows version and when the problem started are useful. A screenshot without confidential information may help with the initial assessment.
What is not working in Windows?
Send a short description. We will discuss what is possible, the appointment and the costs.